Dropping Off Your Bike
Just pull into our service drive at the appointed time and let our service writer know what we can do for you.
Checking Status of Your Bike
Because of our high phone call volume and because we don't want to put you on hold for extended periods, we urge you not to call and check bike status unless you have a message from us to do so. Your service writer will call you before the time we promised to complete your repairs, either to recap what has been done or to discuss additional repairs.
Pre-Approving / Approving Work
As we perform repairs, technicians may notice additional items of concern. To save time, many customers will pre-approve a dollar amount for additional necessary work. If you would like to give us a dollar limit, please mention this when setting your appointment or dropping off. If not authorized, we will only perform work approved in advance. Before performing any additional work, we will call you to discuss and obtain permission to continue.
Picking up Your Bike
When you arrive for pickup a service writer will go over the work performed and your parts list with you. If you have any questions, please ask. The service writer will then accept payment. We accept all major credit cards, cash or check.